Lakeshore Logistics offers a range of solutions to help businesses of all sizes quickly achieve bottom-line results. Because our solutions are customized, each client realizes specific results. Here's a brief look at some of the ways we've helped our clients.
Client — national manufacturer with multiple distribution centers
Challenge — Transportation costs were exceeding forecast. Corporate transportation department needed assistance assessing the issues and developing solutions.
Our solution — Conducted a benchmark rate analysis of current core carrier pricing and an inbound and outbound route guide compliance audit. Assessed proper use of modal selection for outbound transportation.
Results — Analysis revealed the rates were aggressive within the marketplace. However, widespread route guide non-compliance increased quarterly costs by $150,000. Implemented internal management system for the corporate transportation department with monitoring and measurement tools to provide timely notice and costs of non-compliance.
Client — consumer packaged goods distributor with multiple divisions and distribution centers
Challenge — Transportation costs were rising as the velocity of customer orders increased and shipment weights decreased. Initial analysis indicated many of the client's divisions were shipping their products to the same consignee at the same time, causing a dramatic increase in LTL shipments.
Our solution — Modeled shipping patterns, which led to a pool distribution-location study. Developed RFP specifications and requirements for core and procured carriers, and implemented a new pool distribution program.
Results — Decreased the number of carriers and customer delivery locations per day. Reduced transportation costs 7.4% while decreasing average transit time from 4.1 to 2.2 days.
Client — Packaging manufacturer with multiple manufacturing and distribution centers
Challenge — Client's customer service department wanted to begin providing customers with estimated time of arrival (ETA) notices on all orders. It had no way to project the carrier transit time into the order cycle.
Our solution — Developed a service standard map and "look-up database" of client's customers detailing the transit time from the client's location to the customer location. Client's customer service could conveniently look up the service standard by each carrier and provide an accurate ETA.
Results — With quicker access to more comprehensive and accurate information, the client's customer service department reduced average call times by more than 10 seconds. Overall customer service satisfaction increased with fewer calls placed on hold.
Customer Testimonials
